Refund policy
Bliss on Canvas
15-Day Return & Refund Policy
Effective Date: November 11, 2026
At Bliss on Canvas, we believe beautiful artwork should bring lasting joy to your home. Each piece is thoughtfully selected or created to offer timeless beauty, sophistication, and individuality.
We take pride in the quality of our fine art prints and want you to feel confident in your purchase.
1. Our 15-Day Return Policy
We accept eligible returns requested within 15 calendar days of the date your order is delivered.
To qualify for a return:
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Artwork must be unused, undamaged, and in its original condition.
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Artwork must be returned in its original protective packaging or equally secure packaging.
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Proof of purchase or an order number is required.
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A return request must be submitted within 15 calendar days of delivery.
Returns must be approved before artwork is shipped back to us.
2. How to Request a Return
To initiate a return, please contact us through our website:
Include your order number, the artwork title, and the reason for your return.
Once your return is approved, we will provide return instructions and the appropriate return shipping address.
Please do not return artwork without prior authorization.
3. Return Shipping Costs
Customers are responsible for return shipping costs for standard returns, including returns due to a change of mind or personal preference.
Original shipping charges are nonrefundable unless the return results from our error or applicable law requires otherwise.
We recommend using a trackable, insured shipping service and packaging your artwork carefully to prevent damage during transit.
If your artwork arrives damaged, defective, or incorrect, Bliss on Canvas will cover reasonable return shipping or arrange another appropriate resolution.
4. Damaged, Defective, or Incorrect Artwork
We carefully prepare our artwork for delivery. However, if your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.
Please provide:
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Your order number.
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Clear photographs of the artwork.
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Photographs of the shipping packaging if damage occurred during transit.
We will review your concern and arrange an appropriate replacement, refund, or other resolution.
Reporting within 48 hours helps us address shipping issues promptly but does not limit your rights under applicable consumer protection laws.
5. Nonreturnable and Final Sale Artwork
Because certain pieces require individualized artistic work, the following items are generally final sale and cannot be returned for a change of mind:
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BOC Masterpiece Collection: Original, individually hand-embellished artwork finished by the artist.
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Custom or Personalized Artwork: Pieces created or modified to a customer's individual specifications.
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Commissioned Artwork: Specially requested or commissioned pieces.
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Digital Downloads: Digital artwork delivered electronically, where permitted by applicable law.
Final sale status will be clearly identified before purchase.
These exclusions do not affect your rights if an item arrives damaged, defective, materially different from its description, or otherwise qualifies for a remedy under applicable law.
6. Refund Processing
Once we receive and inspect your approved return, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days after approval.
Your bank or payment provider may require additional time to post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us through our website.
Refunds may be reduced if returned artwork has damage or missing components beyond what is permitted under applicable law.
7. Exchanges
We do not currently offer direct exchanges.
If you would like a different artwork or size, please request a return for your eligible item and place a new order after your return has been approved.
Damaged, defective, or incorrect artwork will be handled separately.
8. Order Cancellations
Please contact us as soon as possible if you need to cancel an order.
Orders may be canceled before they enter production or shipment, where cancellation is still possible.
Once production has begun on custom or individually embellished artwork, cancellation may no longer be available, except where required by law.
9. International Orders
International returns may be subject to additional shipping charges, customs procedures, and applicable local consumer protection laws.
Customers are responsible for return shipping and applicable customs costs for ordinary returns unless otherwise required by law.
Customers in jurisdictions with mandatory cancellation, withdrawal, refund, or product conformity rights retain those rights regardless of the terms of this policy.
10. Contact Us
We value every customer and are committed to providing a positive shopping experience.
Bliss on Canvas
Fine Art for Beautifully Curated Homes
Website: https://blissoncanvas.com
Customer Support: https://blissoncanvas.com/pages/contact
Return Shipping Address: 615 River Hwy, #1075, Mooresville NC 28117
Thank you for choosing Bliss on Canvas. We appreciate the opportunity to bring meaningful, beautiful artwork into your home.
